Our care coordination services are our way of providing personalised care for you that considers your social, physical, and
health related needs organised by our Service Navigator.

Care management includes:

• • Health assessment
  • Care Plan development & review
  • Coordination and scheduling of services
  • Providing a point of contact and communication services

  Alternatively, you may decide to manage your package yourself, If you are interested, please contact us to discuss a reduced fee. 

This is a contribution that you pay for services you receive that is based on what you earn and is determined by the Government. If you are not in receipt of a full Aged Care or Defence Services pension you will need to submit an income test form to Centrelink. The Government will determine how much they will pay of the Home Care Package and how much you will be asked to pay.

When a service is scheduled, a significant amount of time has been committed to the coordination of
that service to meet your needs. Cancellations create another cascading effect of ongoing costs incurred by our
obligations under the workers industrial awards.

We have a number of cancelation categories that meet a fair balance between your needs and our requirements.

Cancellation without penalty:

An appointment may be cancelled without penalty if more than 24 hours notice is
given.

Short notice cancellations:

A short notice cancellation is when we receive less than 2 business days or 24 hours’
notice of the cancellation. A fee of 100% for the cancelled appointment will be levied on the client’s next
invoice.

Suspended Services:

Services may be suspended without penalty for a period not exceeding 3 months by
providing CiMaS with at least 2 weeks’ notice.

Suspension of Services:

Services will be deemed to be suspended if more than 1 day of services are cancelled.
Cancellation periods that fall over weekend hours: When a cancellation notification period (24hours) falls over
weekend hours, these hours will not be included as hours available to provide sufficient notice to cancel
services.

Terminating Services:

Services may be terminated for any reason with 2 weeks’ notification.